What do I need to know about FaceTime?

We've spoken to parents to find out what they think about FaceTime. We've also asked children and young people what they think. Here's what they said:

Children’s views

What do children and young people dislike about it?

7% of the children and young people who reviewed FaceTime thought it was unsafe. The main things they told us they don’t like about FaceTime were:

  • Video calls can’t be with more than one person at a time
  • If someone gets hold of your mobile number they can contact you

What do children and young people like about it?

The main things that children and young people told us they like about FaceTime were:

  • Video calls mean that you can see and talk to friends and family
  • It’s an easy way to communicate with family and friends who live overseas
  • You can only call people who you have contact details for
  • It’s free over WiFi

Is content on FaceTime suitable for children and young people?

We asked parents and young people about the types of inappropriate content they’ve seen on FaceTime. The level of risk is based on the % of respondents who reported seeing these types of content. The ratings are: Low Risk (less than 5% of respondents); Medium Risk (between 5 and 25%); and High Risk (over 25%, or more than one in four).


Low Risk

Violence & hatred

Low Risk


Low Risk

Suicide & self-harm

Low Risk

Drink, drugs & crime

Low Risk

What are people saying about

Girl, 16

“I can talk to my friends face to face. I can also FaceTime people when I’m out of the country or if they live far away and still keep in contact with them.”

Boy, 13

“It’s so handy to chat to your friends on it. I feel safe because it has no violence or sexual content on it.”

Girl, 13

"FaceTime simply allows you to connect with someone on a video call. You can simply press decline if you don't know the person trying to contact you and block them. It is completely optional whether or not you want to answer the call.”


“Just make sure only people you know are on the contact list.” – Father of 6 and 8 yr olds


“It has been very good for my kids to keep in contact with me and have a chat when I’ve not been there. But would warn them of the dangers and not to answer calls from people they don’t know and to consider behaviour when contacting friends.” – Mother of 11 and 17 yr olds


“FaceTime can’t be used unless the other person has your phone number or email address.” – Mother of three children


"Connect with family and friends around the world with FaceTime. Make audio and video calls from your iPhone, iPad and iPod touch to other iOS devices - or even a Mac."

O2 Guru's Top Tip for FaceTime

O2 Guru Paul says:

“Don't forget, FaceTime allows you to block someone that is calling you. Just tap on the 'i' next to their name, scroll down and tap 'Block this Caller'.”

Our O2 NSPCC Online Safety Helpline can help you to set up parental controls, adjust privacy settings or get advice on social networks. You can call us free on 0808 800 5002.

For face to face advice and support, you can also book a free in-store appointment with an O2 Guru here (even if you’re not with O2). 


What's the right age for FaceTime?


FaceTime says

This is from FaceTime’s own guidelines and is accurate as of March 2018.


Our panel of parents say

Based on our independent panel of 2,049 parents, surveyed through YouGov in January 2018.


Children say

Based on 2,059 responses from children and young people in November and December 2017.


Net Aware visitors say

Based on 299 votes from visitors to the Net Aware site – you can vote too.

What do you think?

Adjust the slider and tell us what you think is the right age to join FaceTime:


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Start a conversation with your child
about FaceTime

Having open, regular conversations with your child will enable you to really understand and explore the online world together, helping you to keep them safe online. Our tips and advice can help you start having these conversations.

Why don’t you show me some of the sites and apps you like?

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